1. Based on the principle of honesty and consideration for the interests of customers, after we found that a certain raw material contained ingredients prohibited by the customer's national regulations, we notified the customer to cancel the shipment at the first time, and helped the customer to make a new batch of goods for free.  2.According to the customer's demand, we selected the freight forwarder with the right price and arranged the delivery. Logistics update The goods have arrived in Dubai, due to local uncontrollable reasons, the transfer time to Kuwait has been delayed but still on process. 3.The documents required by the customer's need to apply to the Embassy of Kuwait and the CCPI. we have paid to agency to handle the documents, once it done, we have sent the original document to the client.